We strongly advise against unsubscribing addresses which are not recorded as having opened your campaign. There are three main reasons for this:
- Open rate tracking is not particularly accurate for text campaigns, which means that list members who read your text version will be unsubscribed unnecessarily.
- Newer email clients often have image viewing disabled by default. Since open rate tracking is dependent upon your list member viewing images, it would not work correctly.
- You may inadvertently unsubscribe list members who haven't been opening every campaign but may still want your mailing.
If you still would like us to unsubscribe a batch of addresses, please specify the exact query you would like us to perform on your account to identify the addresses (i.e., remove all who did not open the last campaign). Note that queries like "remove all addresses who did not open my campaign in the last 12 months" are not possible since that requires very complex analysis.
There is a $100-200 fee for this service, depending upon the complexity of your request. Imports and other custom work are done during normal business hours and have a 1 business day turnaround. If you have any questions please email our support team at firstname.lastname@example.org.
Note: Keep in mind that this may end up removing list member's addresses that do in fact want your campaigns.